GENERAL
SECURITY & SECURE ACCESS CODE
eSTATEMENTS
INTUIT (QUICKEN & QUICKBOOKS)
MISCELLANEOUS
Q. Will the enhanced Online Banking System look entirely different from the current system?
A. Yes, we have upgraded our Online Banking System to a newer, more secure system that will also have a different look and feel. Part of the new look should be familiar as we've incorporated navigational features from this website.
Q. Will bookmarks still work once the current Online Banking System has been converted over to the new one?
A. The URL will change once we upgrade to the new System, so bookmarks previously set will not work. It is recommended that everyone logs in through the home page and follows the links provided.
Q. When I login to Online Banking some of my accounts are missing. What can I do?
A. As a part of the conversion, we are aware that some customers may have accounts that did not attach to their profile in the new System. If you have accounts missing from view when you login to Online Banking, contact your Client Relationship Coordinator and we will be happy to assist with updating your information to include those accounts.
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Q. What is a Secure Access Code?
A. The Secure Access Code is a temporary 6-digit number that will help us identify you and your computer when you are setting up your online access. This Code is good for 15 minutes but if you do not use it within that time period, you can go back to the online banking site and request a new Secure Access Code.
Q. Why when I login after my having already logged in once before, does the system ask me for a Secure Access Code again?
A. The first time you login after your initial login, you will be asked to register your browser. This process will require your Secure Access Code to complete. If you have set that up, then all you will need to do is enter there and proceed with the steps outlined on the screen. If you did not establish your permanent Secure Access Code, you can request a new Code be sent to you at one of your listed contacts.
Q. Why do I have to get a Secure Access Code each time, even though I've registered my browser multiple times?
A. You will be required to register the browser on any computer you use, so you will follow the same process of registering the browser for each new computer you use for access. If you are using the same computer, the most likely cause is a browser setting that disables "cookies".
To change your cookie settings, you can refer to the help from your browser provider. The most common are listed below:
Other reasons, though less likely, may be a pop-up blocker or an anti-virus setting, and you may consult that vendor's documentation for assistance in allowing certain sites.
Q. What are cookies and why do I need them?
A. Cookies are files created by websites you've visited that store browsing information, such as your site preferences or profile information. At Paragon Commercial Bank, we use cookies to register your browser for enhanced security. We do not collect information based on those cookies.
Q. I don't want to enable cookies, so what can I do?
A. Cookies are a more convenient, but not foolproof, way of increasing your security. If somebody attempts to access your internal profile from another computer, they will be required to register the browser by obtaining a Secure Access Code that will only be sent to contact information we have for you on file. Having the cookie to register your browser on your commonly used computer avoids you having to get that Secure Access Code each time you login. You ultimately have two options for managing your security, one more convenient and one more active.
Q. With the enhanced Online Banking System conversion, will there be a password reset hot line on Saturday or Sunday? If not, will there be an e-mail support group that might re-generate passwords?
A. The new System will offer a Password Reset option eliminating the need for specific hot-line or "after-hours" support for that purpose. The Password Reset option will allow you to reset your own password without having to contact the Bank. Our team is currently available Monday - Friday from 8:00AM to 5:00PM, to assist you with Online Banking issues.
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Q. Why when I click on the estatements link do I not get through to my statements?
We are passing your credentials from Online Banking to our eDelivery system, and this requires acceptance of cookies on the site (similar to registering your browser). To make adjustments to your cookie settings to allow for this exchange, you can refer to the help from your browser provider. The most common are listed below:
Other reasons, though less likely, may be a pop-up blocker or an anti-virus setting, and you may consult that vendor's documentation for assistance in allowing certain sites.
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Q. What are the versions of Quicken and QuickBooks that will be supported?
A. Please refer to the Links below for information regarding the supported versions of Quicken and Quickbooks.
Q. Why isn’t my One-Step Update in Quicken pulling down the prior day’s transactions?
With One-Step Update, Quicken is obtaining transaction history directly from the Intuit servers themselves. Quicken aggregates your transaction history every night through data exchanges between them and Online Banking in order to make those transactions available via One Step Update. Due to the timing differences between when Quicken starts its aggregation process and when we complete our end of day processing, those prior day transactions may not get to Quicken.
However, when you use the Update Account feature within a particular account’s register, that initiates a real-time collection of transactions directly from Online Banking so you will always get the most updated transactions.
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Q. When I attempt to view a check image I receive an error, why?
A. This is most likely due to a pop-up blocker on your computer. To see the image, right click the yellow banner at the top of your browser window and select to allow pop-ups for this site only. This will enable you to view pop-up windows generated for this site only and keep your pop-up blocker intact for other sites that you visit.
Q. I’m looking at my history and the balance is missing. What happened?
A. If the history information is sorted by description, posting date, checks or debits or credits, the balance information will not show. To see the balance information while viewing your history, click on the submit button in the upper right hand corner of the overview screen and the information will repopulate to include the balance info.
Q. When I click on my Recipients, there is no Payment information. Why?
A. During the upgrade some templates were not able to include the payment information. You will need to manually add this information to this Recipient. For assistance with this process please contact us or access the Commercial Online Banking Guide available on our website.
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